We currently offer two program packages: Bronze and Silver. Custom packages are also available upon request.
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LEVEL
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BRONZE
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SILVER
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CUSTOM
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Fees
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Request Information
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Request Information
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Custom Service Levels that provide benefits at higher levels than the Silver tier can be created to meet the specific needs of a business.
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Payment Terms
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Annual
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Annual
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SUPPORT:
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Initial Response by Support Staff
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One Business Day
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Four Business Hours
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Support Availability
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9 a.m. - 5 p.m. U.S. Pacific Time Zone Mon. – Fri. except U.S. public holidays
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6 a.m. - 6 p.m. U.S. Pacific Time Zone Mon. – Fri. except U.S. public holidays
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Incident Reporting and Response
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Web-based Support Ticket system
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Web-based Support Ticket system
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INCIDENTS:
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Total Available
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5
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20
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Limit Per Quarter
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2
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5
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SUPPORT CATEGORIES:
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DotNetNuke Installation/Upgrade
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Yes
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Yes
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DotNetNuke Site Administration
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Yes
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Yes
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DotNetNuke Module Development
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Yes
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Yes
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DotNetNuke Skin Design
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Yes
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Yes
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DotNetNuke Performance Optimization
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No
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Yes
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ADDITIONAL BENEFITS:
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Private Online Forum
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No
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Yes
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